| Contact Center: Genesys Exhibits Key Capabilities Of Dynamic
From the VoiceCon Conference in Orlando, FL. recently, Genesys Telecommunications Laboratories, Inc., an Alcatel-Lucent company, unveiled key capabilities of the Dynamic Contact Center (DCC). The DCC showcases how customer service can be elevated to a strategic business asset designed to increase overall customer loyalty and business value. A DCC stops customer frustration, drives contact center efficiencies and accelerates business innovation. VoiceCon attendees will have the opportunity to observe a DCC implementation powered by the Genesys 7.5 Customer Interaction Management Platform at booth 1004 at the Gaylord Palms Hotel, March 6-8, 2007. As contact centers become increasingly important corporate assets, customer service organizations must transform themselves into service centers that automatically optimize customer traffic, internal resources and business outcomes.
Celanese Announces Entry into Credit Facility and Expiration of ...
DALLAS -- Celanese Corporation (NYSE:CE), a global hybrid chemical company, today announced that on April 2, 2007 it entered into a new Credit Facility of approximately $3,678 million, consisting of $2,280 million of U.S. Dollar-denominated and 400 million of Euro-denominated new Term Loans due 2014, a $650 million Revolving Credit Facility terminating in 2013 and a $228 million Credit-Linked Revolving Facility terminating in 2014. Borrowings under the new Credit Facility bear interest at a variable interest rate based on LIBOR (for U.S. Dollars) or EURIBOR (for Euros), as applicable, or, for U.S. Dollar denominated loans under certain circumstances, a base rate, in each case plus an applicable margin. The applicable margin for the Term Loans and any loans under the Credit-Linked Revolving Facility is currently 1.75% above LIBOR or EURIBOR, as applicable, and the applicable margin for loans under the Revolving Credit Facility is currently 1.50% above LIBOR or EURIBOR, as applicable.
Hertz Enters Into Partnership With the New Jersey Alliance of ...
PARK RIDGE, NJ -- (MARKET WIRE) -- 04/02/07 -- The Hertz Corporation has partnered with the Alliance of Automotive Service Providers of New Jersey, an organization of 500 New Jersey-based collision and mechanical repair shops, to provide car rental services, including free pick up and return service, and an expanded benefit program to the Alliance's network of service repair shops. Scott Gaines, New York Region Vice President for Hertz, commented, "Hertz has an ever-growing presence in the off-airport marketplace and has been successfully fulfilling our customers' insurance replacement needs for more than 5 years. Servicing the needs of the automotive repair industry, the Alliance of Automotive Service Providers of New Jersey is a natural partner for Hertz, allowing us to do what we do best for its members, fulfilling each customer's replacement rental needs." Hertz, the world's largest general use car rental brand, and its off-airport entity, Hertz Local Edition, offer clean, low mileage late model vehicles to help get customers on the road quickly and hassle free.
Shaq expected to miss Tuesday's game
According to the Miami Herald, O'Neal is expected to miss the game so he can attend his grandfather's funeral in New Jersey, but the team is hoping he can return for Wednesday's home game against Washington. The Heat hold a 2 1/2 game lead on the second-place Wizards in the Southeast Division. The newspaper also reports the Heat could be without forwards James Posey and Udonis Haslem, and guard Gary Payton for Tuesday's game. Posey was arrested Monday on a DUI charge, while Haslem suffered a groin injury in Sunday's overtime loss to the Bobcats. Payton is slowed by calf and groin injuries. Posey and Florida Panthers goaltender Ed Belfour reportedly posted bond Monday after both were arrested. The Herald reports Belfour, who was stunned by a Taser, was charged wtih disorderly intoxication and resisting arrest, while Posey was charged with DUI.
Steroid probe casts light on gray corner of medicine
Dr. Robert G. Carlson is a bold cardiac surgeon given to operating on still-beating hearts; a fitness-focused Eagle Scout and a two-time Ironman. His birth certificate says 50, but his good looks shout 35. He has all the trappings of a successful surgical practice - a $2.6 million mansion and a stable for the horses prized by wife No. 3. .
IBM's Data-Warehouse Dust Off
The concept of the data warehouse has been a simple one -- create data and then sock some of it away in a software vault. IBM (Quote ) is offering a new approach to this business intelligence (BI) process, introducing its Dynamic Warehousing strategy for using advanced analytics to support business transactions. Unveiled today at the Gartner Business Intelligence Summit in Chicago, Dynamic Warehousing seeks to yank knowledge that may directly impact customers or transactions from text, e-mail, audio files and Web pages. The strategy is designed to support BI applications from IBM partners and BI market leaders Business Objects (Quote ), Cognos (Quote ) and MicroStrategy (Quote ). Dynamic Warehouse also competes with infrastructure offerings from Informatica (Quote ) and Oracle (Quote ).
|
